McDonald’s has been experimenting with AI-based voice bots that take orders over the phone and through the McDrive service for several years. However, some McDonald’s customers on TikTok express their displeasure and make fun of the bots when they can’t get the order right.
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A viral video by @themaddivlog shows a woman trying to order vanilla ice cream. However, the order display shows that the blogger ordered two butters and four packets of ketchup. “I just want a big glass of water and a cup of ice cream,” the woman complaints. It was not possible to reach an understanding with the voice menu. So the order was canceled.
@that_usa_guy
Trying the McDonald’s AI drive thru….Again @McDonald’s Corporate #fail
Tiktoker @That_usa_guy_ decided to order a Mountain Dew drink through a toll booth. However, the bot understood the blogger’s request as a desire to purchase “medium Coca-Cola”. For the sake of fairness, it should be noted that McDonald’s restaurants do not offer Mountain Dew. When the TikToker tried to correct the mistake with the drink, the voice bot ignored his request and continued to show the total amount of the check. The AI also ignored all the blogger’s objections, and in the end, simply passed the order to the fulfillment stage.
@that_usa_guy
Trying the McDonald’s AI drive thru….Again @McDonald’s Corporate #fail
Since 2019, McDonald’s has been testing the use of AI at checkouts. However, in case of breakdowns, ordinary workers still come to help. As a reminder, at the beginning of the year, McDonald’s opened a fully robotic facility in Texas. The management of the Texas McDonald’s hopes to improve the accuracy of the order and the speed of its delivery, however, the food in the establishment is still prepared by people.
In general, McDonald’s has introduced various AI bots to improve customer experience and streamline operations in its restaurants. One example of this is the company’s chatbot called “McBot”, which was launched in 2021 and is available on the McDonald’s app and website.
The McBot is an AI-powered chatbot that uses natural language processing and machine learning to interact with customers and provide them with information about menu items, promotions, and other aspects of the McDonald’s experience. Customers can use the chatbot to place orders, customize their meals, and get information about the nutritional value of menu items.
